Refund Policy
A legal disclaimer
The information on this website is not legal advice and should not be relied upon as such. For legal assistance, please consult a qualified attorney.
Refund Policy - the basics
Effective Date: November 16, 2025
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our refund policy carefully:
1. Eligibility for Refunds
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Refunds are available for items returned within 6 business days of purchase.
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Items must be unused, in original packaging, and accompanied by proof of purchase.
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Certain products (e.g., digital downloads, personalized items) are non-refundable.
2. Process
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To request a refund, contact us at [email/contact form link] with your order details.
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 6 business days to your original payment method.
3. Shipping Costs
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Shipping costs are non-refundable.
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Customers are responsible for return shipping unless the item was defective or incorrect.
4. Exceptions
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Sale items and gift cards are non-refundable.
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Services rendered (e.g., consultations) are not eligible for refunds.
5. Contact
For any questions regarding this policy, please email us at aford@basamunura.com